Let's Connect - HPFY is there for all your healthcare needs

No, we do not accept Medicaid, Medicare or insurance for payment. Customers can seek reimbursement for their purchases; however, it is advisable to confirm that your purchase is reimbursable prior to purchase.

Need medical supplies every 15 days, every month, or every 3 months? Our auto ship service is the perfect solution! We'll give you 5% off your Auto Ship every time you're billed.

Enjoy the timely delivery of your medical supplies without worrying about placing an order.

HPFY reserves the right to accept, decline or limit the use of any coupon(s) or promotional codes on a single item or an entire purchase. An order with coupon or promotional code can be cancelled by HPFY due to unforeseen circumstances, technical errors or purchases deemed to be fraudulent. Additionally, prices and coupon offers are subject to change without notice.

• Coupon can be applied only once per household.
• Expired coupons will not be accepted
• Some products may not qualify for discount offers due to manufacturer price restrictions, size and weight of items, or due to previously applied savings or discounts.
• Coupons and free shipping promotions are valid only on orders with a shipping and billing address found in the continental U.S., unless otherwise stated.
• Coupons, promotional codes and special shipping offers do not apply to international orders.
• Coupons are void where prohibited, taxed, or otherwise restricted.
• Coupons can’t be used by any other business or retailer for product reselling purpose.
• Coupon codes and promotional offers may not be published elsewhere without written permission from HPFY.

Customers can avail HPFY coupons and promotional codes through the Healthproductsforyou.com website. Exclusive HPFY coupon codes and promotional offers are available to subscribers of our newsletter.

1. General Return Policy

Customer satisfaction is our top priority. If the merchandise you received is defective or not what you expected it to be and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us. Certain orders are non-returnable. Refer to the “Non-Returnable Items” section for further details.

• Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
• Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
• Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
• Unless as otherwise specified herein, customers are responsible for shipping and handling charges on returned items and risk of loss during shipment.
• Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
• Return orders are subject to a 20% restocking fees.
• Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
• If the return is the result of a shipping error, we will refund the entire purchase amount and return shipping costs.
• For defective returns, please refer to the manufacturer’s warranty (see Section 6) included with the product or as detailed in the product’s description on our Website.

2. Non-Returnable Items

Your happiness is important to us, yet due to the hygiene nature of certain of our products, many of our products must be non-returnable. The items listed below are non-returnable:

• All hygienic items.
• Opened personal care items.
• Anything opened, used, or tried on.
• All customized items.
• Items that have the “non-returnable” phrase on the website

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

3. Return Request Process

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

• Login to your account
• Go to “order history”
• Click on “return order”
• Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

4. Refund Process Timeline

Please allow 3 to 4 weeks to process the returns.

Once the item is received, subject to satisfactory inspection, your refund will be processed and automatically applied to your credit card or original method of payment.

Return processing may be delayed due to COVID-19. See our COVID-19 Impact Statement .

5. Restocking Fees

• 20% restocking fees will be applied.
• Outbound shipping cost is non-refundable.
• For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

We regularly update our website to ensure our pages are accessible by users using assistive technologies. We have made significant strides and will continue to do so to conform with Web Content Accessibility Guidelines (WCAG). We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site. In the meantime, if you are having difficulty accessing anything on our website, please call us at (866) 316-0162 for assistance Monday through Friday 9 a.m. - 5:30 p.m. (EST). You may also Live Chat our Customer Service Team 24 hours a day.

Our free shipping offer does not apply to international orders.

Promotional Codes and Discounts

HPFY promotions and discounts may not be valid on international orders and restrictions apply. Our free shipping offer does not apply to international orders.

International Order Payment Methods

All international orders must be prepaid.

We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Bank Wire Transfers and Certified bank cashier’s checks.

Wire transfer is the quickest, most secure international payment method (wire surcharge fee applies).

Exchange rates are updated daily which may result in price fluctuation.

However, once your order is placed the exchange rate is locked in and the prices on that order will not change.

International Customers may contact us via email to receive a quote on the product they wish to purchase. We will email the quote upon request.

International Order Returns and Refunds

International orders cannot be returned.

HPFY has a 30-day return policy on domestic (US) orders, but this is not applicable to international orders.

If the product is damaged in transit, notify us upon arrival of the product.

We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.

If a product is returned as unclaimed on an international shipment, shipping fees and product restocking fees will apply.

Orders will be refunded as per HPFY Refund policy.

If required, orders will be cancelled as per HPFY order cancellation policy.

International Warranty Policy

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. HPFY makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

International Customer Assistance

HPFY has a team of specialized customer care representatives who focus on our international customers and their unique needs. Our customer service agents can help you with large volume quotes or with other business requests. We may need to contact you depending on items ordered and shipping weight or dimensions of the order. If you have any questions, please don't hesitate to give us a call at +1(203) 616-2850 or email us.

Customs Duties and Taxes

HPFY currently ships via US Postal Service, UPS Worldwide and DHL. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be. International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase. HPFY does not refund any fees or costs for any international order confiscated by customs or another government agency. We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the custom duty and taxes. Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits importation for the items you ordered. Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with HPFY. By placing the order from healthproductsforyou.com, you are solely responsible for and accept, agree, and assume any and all risks, charges, and a cost associated with the shipment of your order. Orders that are seized or delayed by customs are exclusively customer’s responsibility. HPFY is not responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office. Unfortunately, some items are not eligible for international shipping due to size and customs restrictions, as specified on the relevant website product page.

Transit Time

HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be. Transit time can vary between few days to weeks depending on your (buyer) location and country. Please note that HPFY is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control. In most cases products are delivered to the destination address. However, in some countries you might be required to personally pick-up the purchased items from local authorities.